Help
Answers for people ordering food, and for cooks and bakers with a page.
Ordering food
How do I order?
Sign in, then message the cook on WhatsApp or call them from their page. You agree the food, the price, delivery and payment with them directly.
Is it safe to pay a cook?
Osilora isn’t part of the order, so check a cook yourself before you pay. Ask questions, ask for photos, and start with a small order. A Verified badge means we have checked their ID, not their food.
Why do I need an account to message a cook?
So we can keep cooks and customers safe, and stop people who misuse Osilora.
How do I report a cook or a dish?
Use “Report this chef” or “Report this dish” on their page, so we know exactly which one you mean. Our team looks at every report. Something else wrong, like a page that won’t load? Tell us below.
Cooks and bakers
Is Osilora free?
Your page is free, with room for 20 dishes and as many video links as you like. Verified is a monthly plan with a badge and extras.
Does Osilora take a cut of my orders?
No. Orders, prices and payment are between you and your customer.
How do I get verified?
Choose Get verified in your menu. We check your ID, a selfie, your phone number and your kitchen address. You pay only after you pass.
Why was my page suspended?
We suspend pages that post things that aren’t food, or that customers report for taking money and not delivering. We email you the reason, and you can ask us to look again.
Still need help?
Message us on WhatsApp at [SUPPORT NUMBER], or email [SUPPORT EMAIL]. A person replies, usually within a working day.